Receiving your sms about your disappointment, that I had fail to inform you that I will be away for a vacation, I for one am particularly sensitive that you are those that are easily taken by such acts, and as such I kept it to my self as to everyone else as it is my personal business. Nevertheless that association of my travels with my work performance which you clearly show no appreciation to has offended me to a level words can not describe.
How is it that, you did not realize the struggle I went through to bring together the entire project that has made your house possible? It is true that in many perspectives, I have been bombarded with numerous issues which seemed to show that it is a disorganization on my side but the bottom-line is that these issues are really self brought up.
let me explain, the very roof of the problem here is by bringing in the ID / designer. This particular person has no respect what-so-ever to anyone and even to you many times I had realize had insulted you on your taste and expectations. It is true that this person is your close friend and supposedly this is out of good will, but bare in mind though to your perspective this one person had went all the way to redesign the entire layout which suits your needs and had managed to pull through some strings to have the shelter waived so that the current scheme would work, at the background: I had been spending so much time re-drawing all the works that was re-arranged and through this process, a few lots of revisions which was to be updated and at many times lost over the transition.
This particular person had made it as such, that orders were instructed and I am to carry them out. In contractual term, we have no obligation to do so as we are binded to you but not this particular person. If you so decide to not inform us directly, we have no need to follow yet we did and yet we made it possible though all parties refuse to follow. We had a talk and decided for your best interest we would put the contract aside and move ahead. Down the line, more changes come by and though this particular person had mentioned had sent out emails informing us of all the changes; the question arise once more, this is simply too much and simply away from what are our own scope of work. Despite requesting for the particulars in a softcopy so that it is easier for us to work with, these copies were not fully amended and as such numerous confusions arise. Yet to your view, she had done her job, and us who are always painted as incompetent was really due to the information being largely inaccurate and confusing; yet we went on taking it in for your house.
There were times where scope of work was on rocks between you and this person, my firm was in the picture because this person wanted a share of the percentage my firm is taking for the “works” this person said to be doing, there was arguments that you had and finally came to us to settle this issue which we suggested that a consultancy fee would work in order for both parties to continue moving but as I understand from this person, you did not follow through with it and refuse payments. This person has mentioned to be doing the ceiling, lighting, wall finishes and the carpentry works, and by doing she did not make it a point to instruct and ensure they were carried out as per the design intent.
Though the design would come from this person, it is known that if someone were to have this as their scope; proper arrangements must be made to allow all the details will be followed through and proper instructions must be done clearly – ie sketches or revisions, maybe due to your reluctance to pay this person, this was not made and willfully this person had push the entire organization and management to me. .
To be frank, my job scope does not involve all management as this is a small project it is suppose to run on its own. However it is also unfortunate that you have a horrible contractor and that this contractor of your has little experience and does not have a procedure to follow through. I had been seen as a person that manages because I am vocal and the contractor has practically failed to manage the site and as such the architect is the person who directed the next term of action as the contractor did not follow their own schedules and took time like a honey moon. Instructions were also not followed as seen in the meeting minutes where everything seemed to repeat over the next meetings which is proof that they are not performing.
Progress reports were slow at first and incomplete and later stopped entirely even though I have mentioned it numerous times, samples were also slow to be submitted and they had never follow the schedule and delays were evident and clear. I cannot be blame for the delays as I am not the project manager, I am only the contract administrator who in fact will be the person to not allow an extension of time of which you can claim from the contractor due to their delays, I am also the person where designs and intentions will come from; but however you had not come to me for this instead went to that particular person, which in turn instruct me to change the design and also expect me to instruct the contractor to follow through at no cost. Will I do it? My firm cannot take responsibility on any liabilities as you did not inform me of your intentions and that person also refuses to take on any responsibilities and can the contractor follow through the change with no cost? certainly not.
There are methods where such changes will be allowed and you are also fortunate that though your contractor is not an experience one, this contractor is very understanding and had taken so much effort and time to ensure all works and changes done will meet your desire and expectations. There are many conflicts and we all have an understanding that for the sake of the project, we decide to follow through and not look into the contract.
This project has many parts where everyone is pointing fingers at anyone, because everyone has done more than what they are supposed to, and you on the other hand had been under the impression that I am to manage them all, but you are wrong. I am only overseeing works, and ensure that all items done on site comply with all authority requirements so that you are safe. Despite this we are closing one eye because that particular person has been poking and edging closer to the edge giving examples that there are other projects being done without knowing that there are waivers or cases where such items are allowed, yet this person has no guts to be the person who signs for responsibility on it. Instead push all of it to me and my firm and all of the other consultants. We are unhappy to be honest with all these items that are risky, and you unwilling to pay the extra fees to cover then increase liabilities incur from that person.
You may say at this moment that you will undertake such items; The size and design of your casement windows, sliding panels, the bay window, flush floor mounted power points, additional power points added over the course and other items that was altered. In any eventuality that they were to fail, you would forget that all these items were suggested and convinced it is fine by that person and would come looking for us consultants, which we dearly hope it will never come to that stage. Yet looking at the situation, it is becoming such; that person is on the good books and we the group that started from the beginning and had taken so much compromise to make it happen are being blamed.
Why is it that during the course of work, confirmations that were being made on site with all parties and you was entirely forgotten when that person made a disgust remark on the basis that it did not follow through with their principle? I believe you have been too involved and too attached to this person that no other opinion matters. You made it hard for me on so many levels especially on the bathroom tiles. You had confirmed the tiles on site and we know that the feature wall and the common walls will not match and it is entirely fine as it is a feature wall and should stand up. Why is it that when this person were to bring up that the feature wall tile must be the same size and must be aligned? Can an apple not be an apple if it is not red?
I had many incidences where I was in the red thanks to that person, power point adjustments, color selections, switches, kitchen details and other interior arrangements. The way of work is that the basic requirements are to be met which are the initial design, and once they are completed; the fine tuning of the works can be done by the ID. Yet this person had brought it up to you that adjustments can be done during construction so that you would be spending less money. The fact is this, you are spending less on your ID but you are stabbing your contractor and your builder is actually really is bleeding cash. Drawings were issued and when asked by the workers, that person only mentioned to follow back the email sent out date xxx and refuse to elaborate further.
That person did the same to me many times, In the hopes that I had it at the back of my mind like it was designed in my mind where I can cross reference and adjust. From what I see, this person is a failed example of a professional, It can be true that there are many items that can clog the mind but this does not give them an excuse to simply brush off information which is easily said to be referred to the previous email dated xxx instead of refer to drawing no. xx revision xx dated xx which is more solid and certain. None of us follow up because drawings were issued with drawing title: unknown xx and for each piece of drawing, it was sent in one email instead of compiling them into one file / PDF where it could be easily reference or filed. A good example of a inexperience professional issuing information to all parties yet refuse to admit the method of informing others was flawed.
There are so many times that I refuse to move on, but I believe it is something that I should do because over the period i had grown accustomed to the house and would want to see it finish. However I realize on many occasion you had never shown any appreciation to what I had went out of scope to see to it that they are done well and in-order instead of the contractor who should have their own quality control.
At all meetings, you would bring up a ton of dissatisfaction of the works and of the arrangements. Bare in mind- arrangement of the interior was done by that person on all aspects, I was forced to made sure the intend was followed through but I am not the project manager but you expect me to be on site all the time to ensure that these are carried out, to your eyes I had failed to perform and failed to meet your expectation when in reality it is your contractor who did not bother to even perform, when in fact I was blamed for not doing my “work” when it is not my work to begin with.
I believe you have take it too far when you had said that I did nothing, you will come to realize that your house will never be built without me and everyone’s compromise. If you see that that person is good at it, by all means if we could turn back time, you could have let that person take it their way and we will see is it possible for all these to come together. For a fact I believe the contractor will release himself from the contract and would not be willing to compromise for works due to all the fuss and must that that person insist.
As for your approval on clearances, I am pressured because I had been awaiting as long as I had and it is also bad luck to say that all the timelines that I had set did not hit as plan, yet it is also wrong to say I had been slacking. I for one knows that I take your project with the highest priority and to be honest I had delayed other numerous meetings in-order for me to see to it that submissions go through and all adjustments and other authority request are submitted and addressed.
Singapore authorities are professional and they are doing their level best to ensure that the citizens have a level of safety that are of paramount standards and a procedure to match. We have been working with the authorities for a very long while and I for one had some experience with it and to be honest all projects have their own story and their own sets of struggles as each project is handled by a personal and the regulations are drafted and interpreted by individuals which varies and approvals are granted over presiding seating of a few officers which also has their own understanding of how these should be done and abide by. The delay was really contributed by numerous factors, but I am too tired to go on about it because it drags and there are so many people that are involve with it, it made it seemed like a story it self. To sum it, contractor delays, promises timely delivery but did not, forms submitted late, consultants did not follow up due to frustration, officer insistent of regularization and other officers being extra careful lead to the clearance still on hold.
I sometimes hope to close this project soon, so that I would move on to my next project knowing what better to do. I know for sure that I will never allow a third party to be involve with the design and interior works while the main-contract is intact. I will not let my self be involve with managing works as it is not my work, I am to ensure that the requirements of the authorities follow through and at the same time all intent of the clients are met where the information are conveyed to me directly through our discussions instead of coming from a third party and of course I will indefinitely not compromise with delays on the contractor as the schedule need to follow through or else the approvals will be delayed.
I look at this as a learning curb, and I see it as a major lesson which is to never be over shadowed. It is fine that you do not see the effort that I had put it, and it is up to you to continue to believe so, I will move on as I am and I will look back and take this one project where I was the fish on the chopping board and I will make sure that this will never repeat, I do hope we will meet on better times and better terms but I am definitely not pleased that you mentioned I did not put in enough effort, nevertheless Good Day~